Cancellation and refunds

Cancel any time

Email billing@sunnyhub.net from the account address, or call +1 (416) 555-0174 during Mon–Fri, 09:00–17:00 ET. Tell us the plan and the email on the invoice. We confirm cancellation in writing. The shop admin stays available until the end of the period already paid, unless you ask us to close it sooner.

14-day refund

If you cancel within 14 days of the first subscription charge, we refund that charge in full. This covers the statutory withdrawal period where Canada requires one, and we offer the same 14 days as a company policy everywhere we sell the plan.

After those 14 days, cancellation stops the next renewal. The current month is not refunded, because the software has been available to you.

How the money goes back

Refunds return to the original method: the Google Pay wallet, card, or PayPal account used for the plan. We do not send refunds to a different person. Allow up to 10 business days after we approve the refund for the provider to show it.

What this does not cover

These rules apply to the software fee charged by Sunnyhub Inc.. They do not apply to products a merchant sells in their own shop. Those refunds are between the merchant and their customer.